Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Thanks for giving your router a restart for me! Can you also confirm if you're using Hardwire or Wifi? ^BT
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You should be able to create a Realm on the Mobile version by choosing the option create Realm or Purchase Realm! ^TK
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Sorry to hear about that! If you could, can you try clearing your storage space on your Switch to see if that helps? Having a lot of stuff you don't use cause lagging and crashing. ^BT
Are you making sure to use the Microsoft Login to login to your newly migrated account? If you are and you're still having issues you're gonna need to reach out to the Xbox/Microsoft Support team anyway. ^TK
Support can't speak on any updates, unfortunately. I'd keep an eye out for any official updates or even throw that over to our Feedback page! feedback.minecraft.net/hc/en… ^BT
Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
The capes are coming out in waves and I assure you that you'll receive your cape if you're eligible. Thank you for your patience in the meantime! ^BT
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No worries! The capes are coming out in waves, and I assure you that you'll get yours if you're eligible! Thank you for your patience in the meantime. ^BT
We can't assist through DMs, but we'll be happy to help through replies! What seems to be a problem? ^BT
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There are other ways to verify other than the transaction ID! Just to confirm, did you need help with a Mojang account, or were you able to migrate it to Microsoft? ^BT
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We don't know Microsoft's account recovery method, so those questions should be better saved for them. ^BT
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We appreciate your patience! We're working to get these capes out to everyone who owns both copies of the game on their account but it is taking a bit longer than expected :) ^TK
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That's the issue then. The Java Edition and Windows 10 edition of the game are not cross compatible so you're not able to transfer your Realm over. If you purchased the Windows 10 version on PC then you could sign into your Microsoft account and just access it from there. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^TK
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