Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Ooo, i'm sorry, I didn't grasp in my head that you had it on Java! We can look into this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Are you connected using Hardwire or Wifi? Also, have you tried restarting your router to see if that'll help? ^BT
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You shouldn't have to buy it again! If it's asking you to play the demo, it's possible that you're logging into an account that doesn't have a game license. Please make sure you're linking into the right Microsoft account and you should access your game. ^BT
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That's a really cute idea! 🐕 💎 How about you send that to our Devshttps://feedback.minecraft.net/hc/en-us ^BT
Sorry to hear that you're running into issues with downloading your worlds! Let's have our Marketplace team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
No worries! As you migrated your account, the route should still be the same since you'll be dealing with a Microsoft account. Please reach out to Microsoft Support and they should be able to help you from there! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Let's get you over to the microsoft team to take a look into what's going on with your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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What troubleshooting steps have you tried at this time and are you playing on a WiFi or a hardwire connection? ^TK
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It can take up to about two weeks for the cape to show up in your account! You can read more info on it here: help.minecraft.net/hc/en-us/… ^TK
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Let's get you in touch with our marketplace team and we'll go from there! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Is your PC version on Java? Give me a bit more information on the issue and i'll do my best to assist you. ^TK
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You're running into a connection issue somewhere if your friends can still join. Can you tell me if you have restarted your router and can you switch to hardwire? ^TK
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We may be able to help you out but you're going to need to reach out to our accounts team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Did you submit a ticket to our actual support team by any chance? They are better for troubleshooting technical issues. ^TK
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Unfortunately, we're not able to assist you from here with an account recovery. You will need to send a ticket up for assistance. ^TK
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