Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I assume you are referring to the Vanilla Cape? You can get the cape on both platforms if they are on the same Microsoft account and purchased before June 6, 2022. For more info and eligibility please check out bit.ly/3TtwrH4 ! Lemme know if that's not what you mean ^AM
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This is something that our tech team is equipped to deal with! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Unfortunately, content cannot be transferred between Java and Bedrock Editions of Minecraft, which means you won't be able to upload your Java worlds to Xbox. ^AM
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience! ^AM
Accounts that had Minecraft for Windows 10 and Java Edition on the same Microsoft account before June 6, 2022 will be eligible. We're rolling those out throughout September; for more info and an updated FAQ you can check out bit.ly/3TtwrH4 ^AM
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Could you try clearing out any unused data such as marketplace content or worlds? Full system storage can cause issues on Switch and that's usually the best course of action! Let me know how that goes and we'll get you directed to the right team if it doesn't work out. ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
We don't answer our DMs but if you could let me know what issue you're having we can do our best to assist you! ^AM
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Thank you for your patience! We know the cape is super exciting but we've updated our FAQ and there might be a slight delay for some users. Keep an eye out and be sure to check out this page: bit.ly/3TtwrH4 ^AM
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience! ^AM
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^AM
Can you try disabling optifine and see if that assists in the matter and check to see if all your drivers are up to date as well? ^TK
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If you are looking for the Editions Button on your PlayStation, this is a feature working as intended as the legacy console editions are not available for new players. You can read more about it here: bugs.mojang.com/browse/MCPE-… ^TK
Glad to hear it! If you should run into issues again in the future make sure to reach out to us for assistance. ^Tk
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I'm a bit confused by your initial statement! Can you not purchase a Realm or are you not able to access a Realm due to connection issues? Clarify and I'll do my best to assist you from there. :) ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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That's okay! We're still getting them out to players that have both Java & Bedrock Edition tied to the same account. You can read up on it here: help.minecraft.net/hc/en-us/… ^TK
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