Problems with Minecraft ? Visit us at help.minecraft.net
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Joined January 2013
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks starting on August 31, 2022 for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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For help with PlayStation accounts, please contact PlayStation Support directly at bit.ly/3c8g2qJ or on Twitter: bit.ly/3QxBbc8. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
If you're encountering any errors when signing into your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
Let's have you first make sure your game is running the latest version of Minecraft, and make sure Minecraft is attached to a Microsoft account. Also, you can try signing out & sign back into the Minecraft and Microsoft account(s) and see if this pack will load on your realm. ^FF
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You must have had both licenses of Minecraft on PC on the same Microsoft account prior to June 6, 2022. We can't change the eligibility or grant the cape outside of this. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag! ^FF
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Since you're seeing that specific error code, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
It sounds like you're seeing Demo Mode; as a first step, check out our FAQ on Demo Mode at bit.ly/3R3oNkw and let us know if you're still running into this issue or not. ^FF
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Feel free to share your suggestion for Minecraft and Minecraft Dungeons here: bit.ly/3uQyA4R. That way, our game devs can take a look at your idea! ^FF
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I'm sorry to hear this happened! Can you let us know if this was a single-player world or while playing on a Realm, and what platform you're playing on? If possible, are you able to upload a previous backup of the world before this issue started happening? ^FF
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Are you able to see that there's an update available at all, and can you confirm which device you're playing on? ^FF
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We'll need our Marketplace team to look further into this for you. Please complete our request form at bit.ly/3uO21ER and be sure to include what Marketplace item(s) and/or currency you're missing on your account. ^FF
We're glad to hear it seems to be fixed now! Let us know if you run into any other issues with the game and we'll be happy to try and help. ^FF
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If this is for a Java realm, please complete our request form at bit.ly/3uO21ER and make sure to include your receipt. If you were charged for a realm on a Bedrock version of Minecraft, then you'll need to reach out to the platform where the realm was purchased. ^FF