Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For that particular error code, we'll need you to reach out to our Support team directly. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Is this a texture pack that came from the Minecraft Marketplace? If so, can you let us know the name of the pack and the creator of the pack? ^FF
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Pangolins are so cute, I'd love to see them in the game too! Make sure that you share your suggestion for adding pangolins to Minecraft here: bit.ly/3uQyA4R. That way, our dev team will be able to take a look at your idea! ^FF
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We're unable to comment on any future updates that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL. Also, you can share your feedback for Minecraft here: bit.ly/3uQyA4R. ^FF
We aren't able to access or respond to DMs at this time. If you need help with purchases or have any billing questions for the iOS versions of Minecraft, then please contact Apple Support at: apple.co/3RAcIE6. ^FF
If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
We may need to have a technical specialist look further into this with you, so please complete our request form at bit.ly/3uO21ER and one of our specialists will look further into this issue. Make sure to include what troubleshooting you've already tried as well. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
What exact error message are you seeing when you try signing in with your Microsoft account on your PS4? ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your receipt of purchase or order confirmation and your account name/Gamertag! ^FF
That sounds like possibly a connectivity issue; are you playing on WiFi or a hardwire connection? Let me know what troubleshooting you've tried so far so we can narrow it down! ^AM
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By any chance, do you have an older Realm on the same account that you may have reactivated/renewed instead of the one you are currently working on? ^AM
We have a support team that would be happy to take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Let's have our tech team take a look at that. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Sometimes capes can take up to two weeks to appear. Keep an eye on your Dressing Room if you are eligible. More info and eligibility requirements can be found here: bit.ly/3TtwrH4 ^AM
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We have some other ways to verify you if you don't have your Transaction ID, but you will need to continue working with your specialist as we cannot assist here in Social. ^AM
Would you mind trying to clear out any old or unused content such as Marketplace items, worlds, etc.? Sometimes system storage can cause issues with Switch and we just want to make sure we rule that out. ^AM
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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