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Redmond, WA
Joined January 2013
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That likely means you're not signing in with the correct credentials! In this case you will need to reach out to Xbox/Microsoft Support; bit.ly/3PsyrMR or bit.ly/3ICFoJ7 ^TK
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As long as they are both on the same Microsoft account, then yes. You are eligible and it can take up to two weeks to show up in your account. bit.ly/3TtwrH4 ^TK
I would suggest trying another browser or clearing your cache/cookies! If it still continues from there may be worth trying another computer. ^TK
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^TK
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No worries! Capes can take about two weeks to show up in your account. You can read more here: help.minecraft.net/hc/en-us/… ^TK
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It can take up to two weeks to show up on your account. You can read more here: help.minecraft.net/hc/en-us/… ^TK
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You can always provide feedback on things you would like to see in the game, here: feedback.minecraft.net/hc/en… ^TK
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If it's only your Worlds i'm wondering if you have a MOD active that may be new to the game and caused the issue? I imagine there was a point that this player could walk just fine in your Realm? ^TK
It can take a couple of weeks for the cape to show up in your account! This faq will give you a bit more information on the matter: help.minecraft.net/hc/en-us/… ^TK
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Mind giving me a bit more information? Let me know if you're seeing any errors and if you're both playingon the same platform. :) ^TK
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The Vanilla Cape can take up to two weeks before it shows up in your account. You can read more about it here: help.minecraft.net/hc/en-us/… ^TK
You'll had to have had the Windows 10 Edition and Java Edition on PC to get the vanilla cap. You can read it here in the FAQ: help.minecraft.net/hc/en-us/… ^TK
It can take up to about two weeks for the cape to show up! This faq will give you a bit more information on the situation: help.minecraft.net/hc/en-us/… ^TK
Have you added anything to the game recently that may have caused this? Mods or a red stone device? When did you notice this started happening?
I have a lot of questions apparently 😅 ^TK
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What version of the game do you happen to be playing on and did you try signing out and back in? ^TK
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In this case, I'm gonna get you up to our support team! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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You'll need to reach out to our account team and we'll take a closer look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK