Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We can have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks from August 31, 2022 for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF
We aren't able to see that information, unfortunately. For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
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If you have signed up using the wrong Microsoft account, we won't be able to transfer the game to a different account. For help with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through bit.ly/3ICFoJ7. ^FF ^FF
You can share your suggestions and feedback for Minecraft here: bit.ly/3uQyA4R. Posting guidelines can be found here: bit.ly/3Dh6yEL. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Unfortunately, you will not be able to download a previously purchased version to a device that uses a different online marketplace. If you wish to play on a different platform you will have to purchase a new license. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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Try deleting your cache and use a different browser and/or device (if available), and ensure you have a good internet connection. Ensure that JavaScript is enabled and disable any VPNs. If you still can't sign in, please reach out to Support: bit.ly/3uO21ER. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks from August 31, 2022 for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks from August 31, 2022 for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Are you seeing Demo Mode in the launcher? This generally means that you're signing in with an account that doesn't have a copy of Minecraft on it. Check out bit.ly/3R3oNkw for tips on what to do with Demo Mode, and let us know if you're still having any issues. ^FF
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That sounds pretty wild! Make sure to share your suggestion for adding caracals to Minecraft at bit.ly/3uQyA4R so our game devs can take a look! ^FF
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You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks from August 31, 2022 for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF