Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you getting an error when trying to change the skin? If so do you mind providing the screenshot so that I can take a closer look? ^TK
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Are you playing on WiFi by any chance and if you're playing on WiFi can you tell me if others are on the WiFi at the same time? ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We're not able to assist from Social Support, as stated you will need to reach out to us in a ticket for support! ^TK
You still may be able to answer enough of the questions to get verified. However, we're not able to assist you from our end. Keep working with the support agent. ^TK
We have an accounts team in place that should be able to help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Let's get you up to Xbox/Microsoft Support so they can review what's going on with your Authentication. You may just want to sign all the way out of your Microsoft Account and then back in. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
We're not devs so we can't weigh in on things like this! We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK
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This would be a better question suited for our accounts team! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
You likely have a failed pending charge on the account. It will show pending on the bank statement but the money isn't taken. If you want, I would suggest a different payment style or using another browser. ^TK
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What Platform are you trying to get the achievements on? You will have to reach out to that platform for assistance but I can direct you there if you're not sure where to go. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Have you added any mods to the World or maybe accidentally shut down the playstation incorrectly while on the world? Sounds like Corruption >.> ^TK
Thought I added this here, so I apologize for that: help.minecraft.net/hc/en-us/… This will guide you on how to get the other version for free. ^TK
Our Marketplace team can look into this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
You do have to have the accounts attached to the same email/account in order to get the Vanilla Cape: help.minecraft.net/hc/en-us/… This will give you a bit more information. ^TK
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