No worries, let's get you up to the account team to assist! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We have an account team set up to assist with these specific scenarios! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
I'm not able to check for you from Social, however, I can tell you if those games are both attached to the same Microsoft Account then you should be eligible. You can read more here: bit.ly/3TtwrH4 ^TK
Are you both on the Window Edition of the game? If they are on the Java Edition you won't be able to connect on their Realm with them to play the game due to cross-platform is not compatible. ^TK
Do you mean how it shows up in the game? If you clarify a bit more I'll do my best to answer your question but the wording on this one has me a bit confused. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We should have our team take a look into what's going on! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK