Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You may need to reach out to Microsoft Support about this which you can do so by following this link: support.microsoft.com/en-us ^BT
I can't speak for the time limit since we're a tad backed up at the moment, but I assure you that they'll reach out to you as soon as they reach your ticket! ^BT
Our queue is just a tad backed up at the moment, but you'll get a reply as soon as an Agent reaches it! ^BT
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No worries, our Accounts team can help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Crossbow error typically happens when there's an error when trying to sign in. Please try restarting the game and/or letting it idle for a few minutes before trying again. Also, make sure that your game is up to date! ^BT
Glad you were able to find it and it was no problem! Let us know if you have any other issues! ^BT
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Thanks for making a ticket! At this time, I'd suggest you wait for our Support team to respond to your ticket and they'd be able to help! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
The Demo issue typically happens when you're logged into an account that doesn't have a game license. Please make sure you're logged into the right account if you've migrated the account or purchased after December 2020. ^BT
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^BT
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Does she get an error message whenever she tries to log in? If so, can you provide a screenshot of it for us? ^BT
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These are really cool ideas! Shoot 'em over to our feedback page for our Devs! bit.ly/3uQyA4R ^BT
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The capes are coming out in waves and it may take two weeks for the cape to get to you! If you need more information about the vanilla capes, check out our FAQ: bit.ly/3TtwrH4 ^BT
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Thanks for providing that screenshot for me! How about we have our Technical team take it from here? To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can quickly and safely assist with your question! ^BT
The capes have been rolling out in stages since August 31st and it may take two weeks to get to you if you're eligible! If you have more questions about eligibility, check out our FAQ: bit.ly/3TtwrH4 ^BT
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You may need to check your account settings to make sure everything's in order! Log into your Xbox Live account, go to Xbox Live Account settings then Privacy & Online Settings to make sure everything looks good. This FAQ has steps that can help: bit.ly/3zjgZ6W ^BT