Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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If it's been a month and you haven't gotten a reply from us yet, then we may not have received your request. Please re-submit your ticket at bit.ly/3uO21ER and be sure to use an email address that you can currently access. Otherwise, our reply won't make it to you! ^FF
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Once a Microsoft account has been linked to a PSN account, sadly neither accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^FF
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We aren't seeing any issues on our end, but let's see what we can do! Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
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That sounds like a bear-y good suggestion! 🌲🐻🍯🌲
Make sure to share your idea for a forest update for Minecraft at feedback.minecraft.net/hc/en… so our dev team can take a look at your feedback! ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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If you already have Java Edition, then you should be able to claim Bedrock on your PC for free: bit.ly/3v8DvhT. If you run into any issues with this process or have any other questions, please let us know! ^FF
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Let's see if we can figure this out! Can you let us know if you're running into any error messages when downloading/installing Bedrock? Feel free to share a screenshot if so, and can you also confirm which device you're trying to run Bedrock on (PC, console, or mobile)? ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF