Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry to hear there's an issue with purchasing Minecraft! For help with purchases for the mobile versions of Minecraft, please be sure contact the Support team for your device's app store. You can reach Google Play Support here: bit.ly/3eoVknm. ^FF
If you're having trouble accessing the full game, remember to use the Microsoft login option with the account that you purchased the game with. Check out: bit.ly/3R3oNkw for more details on Demo Mode and let us know if you're still having any issues! ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
Unfortunately, we cannot unlink game purchases from Microsoft accounts. If you recently purchased the game, you'll need to reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
Feel free to share your suggestion at bit.ly/3uQyA4R so our game devs can take a look at your idea! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF
You can still reach out to support without your TID, just be prepared to answer some additional questions about your account. You can complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you! ^FF
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your receipt of purchase/order confirmation and your account name/Gamertag! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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If you own Bedrock, you can go to the Microsoft Store listing for Minecraft: Java & Bedrock for PC and sign-in with your Microsoft account. If you only have a Mojang account and haven't migrated, you'll have to migrate first. Once signed in, click the button that says “Get.” ^FF
For Minecraft: Java Edition, please reach out to us for help with cancelling your realm subscription: bit.ly/3uO21ER. If this is for the Bedrock version of the game, however, then you'll need to reach out to the platform where the subscription was purchased from. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
If you are eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our FAQ at bit.ly/3cyNyGL which has further info on eligibility. ^FF
If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our FAQ at bit.ly/3cyNyGL which has further info on eligibility. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Be sure to attach the gift code for the Dragon Slayer skin and your account name/Gamertag! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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