Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
The Demo issue typically happens when you're logging into an account that doesn't have a game license. Please make sure you're logging in using the information linked to the correct Gamertag and make sure you're using the Microsoft log-in! ^BT
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT
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In order to access the Java edition, you would need to purchase it, I'm sorry to say. Game licenses cannot transfer from one account to another. ^BT
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It may take two weeks for the capes to get to you if you're eligible! Our capes are coming out in stages. Thank you for your patience in the meantime! ^BT
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^BT
The Vanilla cape will only be eligible for PC versions of the game. Unfortunately, console, mobile, and versions with GamePass won't qualify. Check out our FAQ for more information on that: bit.ly/3TtwrH4 ^BT
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Let's give troubleshooting a try! If you could, can you clear your cache and your cookies? Also, please try another device and/or another web browser if you haven't done so already. ^BT
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Thanks for reaching out to our support! At this time, we'd ask that you wait for them to reply to your ticket and they'll be able to assist you! ^BT
It may be that the World you're trying to access could be corrupt. When were you no longer able to access it and did the Playstation shut down properly? ^TK
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That's not information Support is keen to, unfortunately. However, we'd suggest keeping an eye on the official Minecraft social media for more updates! ^BT
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please make sure that you're logging in using the Microsoft log-in and using the correct Gamertag that's linked to your game license. If you need help with recovering that information, you may need to reach out to Microsoft Support! ^BT
Our queues are slightly backed up at the moment, but I assure you that our team will reach out to you as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
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To be able to get the Vanilla Cape you would need to have had the Windows 10 Edition and the Java Edition on the same account: bit.ly/3TtwrH4 You will not be eligible if they are attached to different accounts. ^TK
Unfortunately, people who only have the game through GamePass would not be eligible for the vanilla cape. ^BT
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