Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
I wish I had better news in this case, Unfortunately, once a Realm has been in expired status for more than 18 months, any saved worlds that were uploaded to that Realm are permanently deleted. ^TK
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You'll have to buy it on a seperate device if you want to play on both Android and IoS sinec they are two seperate platforms and having seperate billing systems. ^TK
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If this for a single or multi-player world, and have you tried restoring the world from a previous backup, if possible? ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID if possible and your account name/Gamertag. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
That's no good! To get around this, lets have you try creating a Microsoft account directly through Microsoft before migrating the Mojang account. This can be done here: bit.ly/3THH4X0. If you're still running into any issues with migration, then please let us know. ^FF
It can take up to two weeks for the cape to arrive on your account. For more info, check out our Vanilla Cape FAQ at bit.ly/3TtwrH4. ^FF
Feel free to share your feedback for Minecraft at our site here, so our dev team can take a look: bit.ly/3uQyA4R. ^FF
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You'll need to reach out to Microsoft Support in this case. For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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We may still be able to assist you without the transaction ID, just be prepared to answer some additional questions about your account! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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If you're not getting password reset emails for an unmigrated Mojang account, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach a copy of your purchase receipt and your account name/Gamertag. ^FF
Are you seeing a specific error message when trying to join Realms? Feel free to include an image in your reply so we can investigate! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF