Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We can take a look at this for you! Just to confirm, what system are you getting this message on? ^BT
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You shouldn't have to purchase it again! What issue are you running into when trying to log in? ^BT
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
The offer is only for those who have Minecraft Bedrock Edition on PC or the Java Edition on PC. This promotion is not for console editions. ^TK
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Let's get you up to our Realms team to see if we can assist you here! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Let's try some basic troubelshooting1 If you're not afraid of losing any single player Worlds you can uninstall/reinstall, restart your router, and try connecting it to hardwire to see if that assists. ^Tk
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Looks like you are trying to link a Microsoft account that has already been used to link to another PSN. If you have multiple PSN accounts, please make sure that you are using the correct Microsoft account login information for each specific PSN account! ^BT
Looks like your server is outdated! If your update didn't push through, you may need to uninstall and reinstall the game. Before you do so, please make sure to back up your worlds as they're stored locally. ^BT
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If you need help with recovering a Microsoft account, you will need to reach out to their support team. If it's a Mojang account, please create a ticket with our Accounts team at aka.ms/Minecraft-Support
Remember to attach your Transaction ID and account name / Gamertag. ^BT
You should have them move the World over to a realm and then try from there. If you're still not able to join them we'll take a closer look into the matter. ^TK
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That's a cool idea! How about you shoot that over to our Feedback page? feedback.minecraft.net/hc/en… ^BT
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Do you mean that you sent a ticket over to our support team? I just want to clarify because we don't have texting within our system. ^TK
Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We'd be happy to take a look! When you get a demo issue, it typically happens when you're logging into an account that doesn't have a game license. Have you recently migrated your account? If so, please make sure you're using the Microsoft log-in. ^BT
If you haven't already, can you try using another browser and/or device to see if that solves your issue? We would also suggest clearing your cache and cookies as well! ^BT
Are you still running into this issue? If you have, can you let me know if you've tried any troubleshooting since you first received this message? ^BT
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Sorry to hear that you're still running into this issue! We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT