Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We cannot provide a free copy of the game, I'm sorry to say. If you need help with recovering an account, we can help with that if you create a ticket with our Accounts team at bit.ly/3uO21E.
Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Hmm! How about we have our Accounts team take a look for you? Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Hi! Are you running into any issues at all? If so, please give us as much details as possible and we'd be happy to help! ^BT
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Lag is definitely no fun to deal with. Can you let us know what console you're playing on, if this is a single-player or multiplayer world, and what troubleshooting steps you've tried so far to address this issue, if any? ^FF
You might try changing the world slot, as this can often help mitigate these kinds of realm issues. First, make sure to backup/save your world data: bit.ly/3c9PK76. More info can be found here: bit.ly/3B8XzEE. Let us know if you're still facing any issues! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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You might try changing the world slot, as this can often help mitigate these kinds of realm issues. First, make sure to backup/save your world data: bit.ly/3c9PK76. More info can be found here: bit.ly/3B8XzEE. Let us know if you're still facing any issues! ^FF
In this case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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Unfortunately, you won't able to download a previously purchased version of Minecraft to a device that uses a different online marketplace. If you wish to play on a different platform, then you'll have to purchase a new license. ^FF
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Make sure to share your idea for taming foxes in Minecraft at our feedback site: bit.ly/3uQyA4R! 🦊 ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
If you have access to the email used to register your Legacy account but don't remember your password, you can request a password reset through the launcher by choosing the "Mojang Login" option and clicking on the "Forgot password?", or by going to bit.ly/3POSBk4! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
We'll need the Realms team to look further into this for you, so please be sure to complete our request form at bit.ly/3uO21ER. ^FF
You'll need to migrate your account in order to play Java Edition, if you purchased the game prior to December 1st, 2020. If you need help with account migration, please reach out to our Account Support: bit.ly/3uO21ER. ^FF
You'll only be able to crossplay if you're on Windows 10/11 (Bedrock) edition. If you're on Java Edition, unfortunately, you won't be able to play on Bedrock realms. If you are on Bedrock, then can you let us know what issue you're seeing when you join the realm? ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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