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Redmond, WA
Joined January 2013
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Is there any specific error(s) that they're seeing when trying to access the Marketplace? If so, feel free to reply with a screenshot or photo of this error. Please also let us know what troubleshooting has been done so far, if any, to address this issue. ^FF
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Are you seeing any specific errors when trying to access your realms? Also, can you let us know what troubleshooting steps you've tried so far to address this issue, if any? ^FF
Information on Share Links for Realms can be found here: bit.ly/3CB7TG1. Let us know if you have any other questions! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
At this point we'll need you to reach out to Support directly so one of our technical specialists can investigate this issue further for you: aka.ms/Minecraft-Support. ^FF
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What happens when you try joining your friend's worlds, and what platform and version of Minecraft are you playing on? If you're seeing an error message, feel free to include this in your reply so we can further investigate this issue. ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Updates usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
We'll need to do a little digging here, so please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Be sure to include a copy of your receipt/order confirmation in order to speed things up! ^FF
Can you let us know what device(s) you're playing on? Make sure Minecraft is running the latest version, and try signing out/in to all Minecraft accounts including the attached Microsoft account, & close out open Minecraft app(s). Let us know if this issue's still happening! ^FF
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Can you let us know what happens when you try accessing the Marketplace on your Switch? For example, are you seeing any error messages or does the button just appear to be unresponsive or "greyed out"? ^FF
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Can you let us know what exactly happens when you try updating this texture pack? For example, does it appear to be downloading but there's no progress, or do you see any error messages that pop up? ^FF
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Sounds spooky! Feel free to share your idea for adding a Cleeper to Minecraft at bit.ly/3uQyA4R so our game devs can take a look at your suggestion. ^FF
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You can find more information on Minecraft Education Edition on their website: bit.ly/35McgvP. If you still need help, then please contact Education Edition Support for further assistance: bit.ly/3pKbUk1. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF