Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Feel free to share your suggestions and feedback for Minecraft here: bit.ly/3uQyA4R! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Updates usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! ^FF
I think that sounds like a great idea! Make sure to share your suggestion for adding a mob that can watch over your pets and other animals in Minecraft here: bit.ly/3uQyA4R. This way, our dev team can take a look at your feedback! ^FF
We'll need to dig a little deeper in this case, so please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
There might be a large influx of users trying to receive their codes to migrate, which could be causing this. Please give it some time and try again. If you're still running into issues with the code timing out, then please reach out to Support: bit.ly/3uO21ER. ^FF
Did you already submit a ticket? If so, then one of our agents will get back to you as soon as possible. If you need to add any information to your ticket that wasn't in your initial message, you can reply to the email that you received letting you know we got your request. ^FF
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Fixing corrupt saves isn't a service we offer, but there are methods available from various online resources you can try. Please note that these methods involve editing save files on your system; use those guides at your own risk & make backups before modifying files. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
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In this case, please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
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I'm glad to hear you figured the issue out, but I can certainly understand how frustrating not being able to easily switch accounts can be. Please be sure to share your feedback on this at bit.ly/3uQyA4R, so that our game devs can take a look. ^FF
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Feel free to share your suggestions and feedback for Minecraft here: bit.ly/3uQyA4R! ^FF
Updates usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! ^FF
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your Transaction ID or receipt of purchase and your account name/Gamertag. ^FF
It sounds like the original file may be corrupted, unfortunately, but you should be able to continue playing your world from your Realm. You should also be able to download a backup copy of the world from your Realm too. More info can be found here: bit.ly/3c9PK76. ^FF
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If you're encountering any issues with migrating your Mojang account, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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Are you seeing any specific errors when trying to use the Marketplace and your skins, and have you tried any other troubleshooting besides reinstalling the game? ^FF
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Be sure to share your suggestion for Minecraft at our feedback site: bit.ly/3uQyA4R. This way our dev team can take a look at your ideas! ^FF
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You might need to double-check the account that your realm was purchased under. If you're certain that the realm was purchased with the account that you're logging into, then please complete our request form at bit.ly/3uO21ER so a Realms specialist can investigate. ^FF