Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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I would chalk this up to corruption on the World then since it's the only World it's happening on. Unfortunately, with that said there is nothing that we're able to do regarding fixing it in the World. ^TK
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If this should happen again I would suggest reaching out to Xbox Support to see if they can figure out what is going on. Since it is the Windows 10 Edition of the game they would be the team to reach out to in this case. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Since you have migrated the account over to Microsoft the best option here is to reach out to them to see if they are able to locate the two versions. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Unfortunately, we're unable to provide a refund for purchases made by PaySafeCard. If you are requesting a refund due to a technical issue with the game, please let us know so we can help. Otherwise, please try contacting info@paysafecard.com for more info. ^FF
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Updates usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. Be sure to include your screenshot of the error(s) experienced to help speed things up! ^FF
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Can you provide us with some more information about what's going on? We're happy to try and help as best we can, but we'll need to know more about the exact issue that you're facing or what question(s) you have! ^FF
Do you remember when you purchased either version of the game, and whether or not you migrated your Java account to a Microsoft account or not? ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Unfortunately, cross-platform play is not possible between Java Edition and Bedrock. More info on this can be found here: bit.ly/3QRmFg4. ^FF