Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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The only steps I can offer is having your friend unisntall/reinstall to see if that pushes the update through! ^TK
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The only thing I would reccomend is restarting the computer if the update isn't pushing through immediately! Unfortunately, updates can differ for everyone due to device programs that may be running or blocking certain updates. ^TK
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Can you duplicate this but link your Xbox One to a hardwire connection to see if the same thing happens? If it does happen, I'm gonna have you bug report the issue. ^TK
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An update just took place, so this error should disappear within 24/48 hours! If the issue persists please make sure to reach out to us for assistance. ^TK
Sometimes the update can take a bit to push through and cause some issues! Are you still not able to play on the Realm at this time and what error are you getting? ^TK
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What errors are you seeing when trying to join the World and have you tried uploading a backup of the World that's on the Realm? ^TK
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Not sure, but it seems like a corrupt file. Is this only happening on one World by any chance and have you tried to see if its there when you start a new World? ^TK
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I'm going to need you to reach out to our Marketplace Team so that we can take a closer look into the situation. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
I need a bit more information before I am able to help you troubleshoot this issue. Please clarify exactly what's going on. ^Tk
I would suggest uninstalling/reinstalling to see if this fixes the issue! If you could also try connecting to a different WiFi to see if that helps. ^TK
Was this a single player World or on a Realm? If it's a single player world then we won't be able to assist you as single player worlds are stored locally. ^TK
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Can you tell me who the creator of this blockpixel is? I would suggest reaching out to them and if it is Minecraft, Mojang propper we may want to have you submit a ticket upward so we can get eyes on it. ^Tk
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yea, I'm gonna send you up to the technical team to see what's going on! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Our Accounts team can take a look if you create a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT