Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
It sounds like some corruption is taking place in those Worlds and unfortunately, there is nothing that we're able to do to recover the accounts. ^TK
Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Unfortunately, the move to a Microsoft account cannot be undone. If you need assistance with recovering that Microsoft account, you will need to reach out to Microsoft Support. You can do so at nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Thanks for bringing that to our attention! We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT
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If you could, can you try to reduce your save data to see if that helps? To do this, navigate to "Settings" on the main menu, then select "Storage". Any content from there that you wish to remove can be deleted from this menu. ^BT
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The basics should be to uninstall/reinstall. If the issue persists from there the best option is to reach out to Microsoft/Xbox Support for assistance with your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
If you're sending in several tickets it's not going to speed up the process. We're a bit backed up so we appreciate the patience as our team works to get to it. ^TK
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Great to keep in mind that we're not the Mojang Team proper, we're just the support! Thanks for the patience though as the team works to resolve the issue. ^TK
I know how frustrating it is to lose an account but we have ways to verify you and help change the account in question if you can verify yourself. Have you submitted a ticket up to our player support team already? ^TK
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Since it's the Windows 10 version of the game the best option here is to reach out to Microsoft/Xbox Support for assistance. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Best option for anyone experiencing this issue is to reach out to Xbox/Microsoft Support so that they can help locate your copy of the game. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Unfortunately, there is no way to revert it to the latest autosave unless you have the backup and it's a Realm! We may want to do some basic troubleshooting if it continues but if the PS5 was shut down incorrectly or in the middle of the game it could have corrupted the World ^TK
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Our Realms team can take a look if you create a ticket with them! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Our Accounts team can take a look if you create a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Our Accounts team can help if you create a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
I'm not seeing that it's down at all! Are you still running into issues with your Realms? If so, can you tell us if you're running into any error messages and also what system you're playing on? ^BT
We can't answer DMs at this time, but we'd be happy to help in replies! What seems to be the problem? ^BT