Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For now, we'd highly suggest creating a ticket with our Support team so our specialists can take a closer look for you! ^BT
We'd be happy to help! Just to clarify, you mentioned that it only gives you this issue on that device in particular? Can you let me know what error message you're running into as well? Once we have more information, we'd be able to proceed from there! ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Glad to hear that everything's working as it should now! Feel free to reach back out to us if you have any other issues. Happy Mining! ⛏️ ✨ ^BT
No worries! We have other ways of verifying, but the transaction ID is only a way to make it go quicker. Please submit a ticket with our team and we'd be happy to help! ^BT
Unfortunately, the system is automated so this can happen and there is no way to undo it! . You'll need to pick a different username bit.ly/3pztnLM ^TK
We have a Realms team in place that can extend the Realm for you if you submit a ticket. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Sounds like you already submitted a ticket at this time? We're a bit backed up at this time but a specialist will get to your ticket. If not, can you tell me what troubleshooting steps you have tried at this time? ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
We're just the support team so we can't weigh in on these types of situation. You'll need to continue to work within the ticket for assistance. ^TK
I would suggest uninstalling the game to see if there is some corruption of the game causing issues! Give that a go and if the issue persists I'll send you up to our tech team. ^TK
We don't have any information at this time but there should be information coming before long! Thanks for the patience. ^TK
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Sorry to hear that you've run into this issue! We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT
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It's possible that you're logging into the wrong account. If you need help with recovering your account information for any Microsoft accounts you may have, you'll need to reach out to Microsoft Support! nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Unfortunately, you will need to continue working with Microsoft Support as we don't have access to their account management system. You should reach out to them at nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Our Accounts team should be able to help you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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That's something we can help with if you create a ticket with our Accounts team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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