Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We currently have a new promotion where you can claim Bedrock edition! For more information on how to do that, check out this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for bringing this to our attention! We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT
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We'd be happy to help! What issue are you running into with your game? Please describe in more detail and I'd be happy to help! ^BT
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Thanks for giving those steps a try for us! How about we have our Technical team take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Oh no, let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Hey there!! If you could, can you have your cousin create a ticket with us if he's able? Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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The Demo issue typically happens when you're logging into an account that doesn't have a game license attached. Please make sure you're logging into the right Microsoft account with the Microsoft account log-in screen and you should be able to access your game. ^BT
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Demo issues can be tricky! This tends to happen when you're logging into an account that doesn't have a game license attached. Please make sure you're logging into the right account and using the Microsoft log-in screen and you should be able to access your game! ^BT
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We'd be happy to help! For the multiplayer issue, please make sure that your privacy settings have been adjusted inside the Xbox Live account itself. Also, can you let us know what issues you're running into when trying to migrate the account? ^BT
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Glad to hear that you were able to complete a ticket! Our agents should be right with you as soon as they reach your ticket. ^BT
Please make sure you're logging into the correct account! If you need assistance with recovering that account information or checking to see that it's correct, you may need to reach out to Microsoft Support. bit.ly/3PsyrMR or bit.ly/3ICFoJ7 ^BT
Thanks for letting me know! Just to confirm, has your issue been resolved or are you still experiencing it? Please let us know and we'd be happy to help! ^BT
Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Oh no, let's take a look to get you into your game! First, can you let me know what system you're trying to play your Realm on? Also, have you tried any troubleshooting at all? ^BT
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Thanks for bringing this to our attention! We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT
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Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Accounts team have a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
That's no good! Let's have our Accounts team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT