Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You'll need to go to the Microsoft Store listing for Minecraft: Java & Bedrock for PC & sign-in with your Microsoft account. Once you’re signed in, instead of a “Buy” button you should see a button that says “Get.” Click this & you should now own both editions! ^FF
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We appreciate your feedback! Please make sure to share your suggestions for improving Minecraft on our feedback site: bit.ly/3uQyA4R. This way, our dev team can see your ideas. ^FF
Mojang doesn't store any info on individual worlds; those files only exist locally on your device. Unfortunately, we're unable to recover lost Minecraft worlds. We recommend reading bit.ly/3c9PK76 or using the Realms feature to store your world online in the future. ^FF
Are you seeing any errors when you try to add friends in Minecraft? Any additional details that you can provide will help, such as if this is for Java or Bedrock, and which platform(s) you play on (i.e. PlayStation, Xbox, Windows, etc.) ^FF
Does this only happen on one world, or is this happening on any world or realm? Can you let us know if this is for Java or Bedrock, and what troubleshooting steps you've already tried (if any) to address this issue? ^FF
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In this case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Unfortunately due to technical limitations, we are unable to provide a refund for purchases made by a PaySafeCard, so please try contacting info@paysafecard.com for more information. ^FF
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This is definitely no fun to deal with! Can you let us know what console you're playing on, and if you've tried any troubleshooting steps to address this issue at all? ^FF
We're not seeing any widespread reported issues at this time. Is this issue still occurring for you, and are you playing on Java or Bedrock? As a first step, check out our troubleshooting FAQ for Java here: bit.ly/3c0PBDp, or Bedrock here: bit.ly/3Q49PdX. ^FF
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Are these issues only happening on the Switch, or are they also happening on your Xbox console? Can you provide a little more detail about the exact issues you're seeing, and what (if any) troubleshooting steps you've tried so far? ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Best option here may be to refund the purchase and then purchase it on the correct account. Was it the Windows 10 Edition or the Java Edition? ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
You will need to reach out to Xbox/Microsoft Support for assistance in this matter as they are the ones that will help you recover the account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
A couple steps to try is uninstall/reinstall and check the firewall/antivirus to see if Minecraft has permissions! The antivirus/firewall may view it as a threat and could cause crashing. ^TK