Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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Let's get you on over to our tech team! We'll take a closer look into this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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There is a little bit of confusion around this. You would have to pay for the Xbox versions of Minecraft as they are both on seperate platforms. ^TK
Our tech team is going to need to take a closer look into this situation! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We have an account team in place to assist you in this matter! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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I don't know why I asked when you said Ipad so I apologize! So it's likely that you purchased the pack on your Microsoft Account so logging in should make the pack show up for you. If not you may need to reach out to Microsoft support for assistance. ^TK
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We're not able to find your last save file for the game, unfortunately. Can you tell me if you have any third party mods in the game or if you have built any huge contraptions as of late? ^TK
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If the power went out on the PS4 that means that the World is likely corrupt and you're not able to get it back :( Is it a Realm by any chance or just a single player world? ^TK
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We have a tech team that can look into this error and work to assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
I'm gonna send you up to our dungeons team so that we can take a closer look.To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Alright let's go ahead and try creating a brand new world! Take video of it again and if it crashes show me. If it doesn't work i'm gonna escalate you upward. ^TK
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If those troubleshooting steps do not work you can reach out to our tech team here: To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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I see that your friend was able to get there account back which is awesome! If you run into issues again in the future make sure to reach out to us for assistance. ^TK
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Now that the account is migrated over to Microsoft that means that you have to work with Microsoft. It is no longer a Mojang account like before and that's why we're not able to undo the migration or change the outcome of the recovery. ^TK
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We don't answer DM's at this time! Can you give me a bit more information on wthe issue that you're having so that I can assist you? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Are you playing on a Migrated account or are you still playing through Mojang account? If you're still using a Mojang account we do have an account recovery team to assist! Please send us an email at aka.ms/Minecraft-Support and we will assist. ^TK
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