Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Have you tried any other payment options to see if the payment would go through? That might be a great place to start or trying another browser. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
What errors are you getting when the client is shutting down on you and what troubelshooting steps have you tried at this point? ^TK
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We have some troubleshooting steps you can try but there are quite a few so I have to escalate you upward. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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This usually mean syou're not logging in with the correct credentials that you migrated the account over to. You can read more on Demo Mode here: help.minecraft.net/hc/en-us/… ^TK
What error are you getting when the client crashes on you and what troubleshooting steps hav eyout ried at this time? ^TK
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No, we can not help you through DM's. Your friend will need to submit a support ticket for an account recovery. Are you playing through Mojang account or a migrated Microsoft account? ^TK
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I'll get you over to our Realms team where we can extend the Realm for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
If you're on the Website you're going to need to go to the lower left hand corner and change the language settings. ^TK
We're not able to check your Microsoft Account settings as we don't have access to those tools! YOu will need to reach out to Xbox/Microsoft Support here: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
We're not able to assist with account recoveries from here. Have you submitted a ticket up to our account recovery team as of yet? ^TK
What troubelshooting steps have you tried at this time and are you playing on a WiFi or Hardwire Connection? ^TK
If you migrated your account over to a MIcrosoft account you will need to work with Microsoft/Xbox support for the account as we're not able to recover Migrated accounts. ^TK
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Do you happen to know if the client updated recently or your computer? How about any overlays that could be causing your game to crash aka Discord or other third party programs you may have running. ^TK
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Are you signed into your Microsoft Account after you reinstalled? I haven't played my Dungeons in a minute and deleted it several times, yet my information is still there.
I might actually play after work tonight xD ^TK
Sometimes Realms don't push through and we have to extend them manually which cancel's the subscription! Though its not the best experience, creating a new Realm and uploading that World to that new Realm will get the subscription running correctly. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK