Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
For assistance with your Microsoft account, you'll need to reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
What is the exact issue that you're running into with your account, and is this for Minecraft: Java Edition or Bedrock? ^FF
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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If you have both versions on the same email, you should get the cape. More information will be coming out soon so keep your eyes open for that! ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
No worries, I'll get you over to the correct team! Can you tell what platform you're on, Xbox, Playstation and so on? ^TK
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Can you try starting a new World and see if it allows you in? If it does, it's likely your World that you are trying to get into is corrupted in some shape or another. ^TK
In this case, you'll need to reach out to the Account team to assist you with changing the email. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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You'll need to contact our tech team for assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Sorry to hear your account got hacked! Can you tell me if this is a migrated account or you're still using a Mojang account? ^TK
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Having the transaction ID makes account recovery goes smoother but we do not need it to recover your account because we have other ways to verify you. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
This is a tech issue we're gonna need to take a closer look into. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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You can still contact us, you'll just need to make sure to use an email address you can currently access. Otherwise, our response won't make it though to you. You can just mention which email is tied to your account in the main body of your request! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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