Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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In this case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
You should be able to change the render distance by going to the main menu > video settings > and scroll all the way down. There are limitations for the max render distance on consoles, however, so if you're unable to increase past a certain amount, that would be why. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
You do not need to have a Mojang account to claim your copy of Java if you already have the Windows Bedrock version of the game. Are you still running into any issues with claiming your copy? ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or their help site at: bit.ly/3ICFoJ7. ^FF
Crashes are never fun to deal with. Can you let us know if your game is on the latest version, and what, if any, troubleshooting steps you've tried so far? ^FF
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That's strange to hear! Have you tried filling out the form with a different email, or does it give you an invalid error still? If you send a screenshot, please be sure to block out any personal info to keep your details safe and private! ^FF
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That's very strange to hear that you're getting this error with the request form. Can you send us a screenshot of what you're seeing when you try to submit the form? Please make sure to block out any personal information in order to keep your details safe and secure! ^FF
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We're not seeing any issues on our end at this time, are you still having any issues with Realms? Can you let us know what exact issue you're facing, and what troubleshooting steps you've tried so far, if any? ^FF
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Are you seeing any errors when you try to log into or access the Marketplace? Or, does the Marketplace button just appear to be greyed-out? Any other details about this issue you can provide will be most helpful! ^FF
Sounds like she's linking an account that has already been used to link to another PSN account. Account linking is permanent, so be sure she's using the correct login info for her PSN account. For help with Microsoft accounts, contact their support: bit.ly/3ICFoJ7. ^FF
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Unfortunately, the move to a Microsoft account cannot be undone. If you need to change the email address, reset your password, or modify any other settings on your Microsoft account, please contact their support team at bit.ly/3ICFoJ7. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your receipt of purchase/order confirmation and your account name/Gamertag. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Are you running into any specific error messages when you try uploading your world to your realm? ^FF
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If you haven't received a reply within a year, there's a good chance that we haven't received your request. Please try reaching out to us again at bit.ly/3uO21ER and be sure to use an email that you're currently able to access, so our reply will make it back to you! ^FF
The steps on how to redeem Minecraft: Java Edition if you already have the Windows version can be found here: bit.ly/3v8DvhT. Let us know if you run into any issues or have other questions! ^FF
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