Problems with Minecraft ? Visit us at help.minecraft.net
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Joined January 2013
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That definitely doesn't look right. In this case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Are you having trouble resetting a password on a Mojang account, or is this for a Microsoft account? Any details you can provide about what's going on and which version/platform of the game that you're playing on will be helpful! ^FF
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If you need help with a Microsoft account, you'll instead need to reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or their help site here: bit.ly/3ICFoJ7. ^FF
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Are you seeing an error message with a Gamertag in it? If you can send us a screenshot or photo of what you're seeing, this should help to narrow things down. ^FF
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If you've already submitted a ticket to us, then one of our Realms specialists will respond to you as soon as possible. We appreciate your patience as we get through our backlog of requests! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
It sounds like you may have encountered a bug. Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. ^FF
That's definitely no good to hear! Can you let us know what troubleshooting steps you've tried so far, if any? This article has some troubleshooting options you can start out with, just in case it helps: bit.ly/3Q49PdX ^FF
Do you have a migrated Mojang account, or are you playing on one of the Bedrock versions of the game? If so, you might need to make sure your Microsoft account settings are set to allow multi-player access and add friends. More info can be found here: bit.ly/3JMKLpx. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp
Are you receiving any error messages when encountering this error? Screenshots of what's happening are especially helpful in figuring out what's happening here. ^AC
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That sounds incredibly frustrating. Please send us an email at aka.ms/Minecraft-Support and our tech support agents will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Sounds like some very frustrating connection issues are happening. What if any connection troubleshooting have you tried? ^AC
Looks like your game may be running a different version than the server. Please make sure your game is updated to the most current version and try connecting again to see if that works. ^AC
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^AC
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