Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This is usually a sign that you're not logging in with the correct credentials! This faq should give you a bit more information regarding demo mode: help.minecraft.net/hc/en-us/… ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
That's very strange that disabling Multiplayer Game fixed this. To me it seems like your connection to the authentication server may be having a hard time so checking your firewall/antivirus to see if Minecraft has permissions is a great place to start. ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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If you're still having issues at this time we can take a closer look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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@LunaCupcake5 is on to something here! If that doesn't work I would suggest a clean reinstall as it could also be a corrupt file. Since an update rolled out the Firewall/Antivirus may have not allowed all the files to be updated properly. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! With it being over 2 years, we're gonna need to take a closer look into this. ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Updates can take 24/48 hours to push through. We can't make it happen any faster but if you're still having issues after that period let me know and I'll do my best to assist you. ^TK
Great to keep in mind that Realm Worlds delete themselves after about 280 days and if you haven't touched it since 2019 it's gone. From the FAQ "Once your subscription has been inactive for more than 18 months, your world will be permanently deleted from Minecraft's servers."^TK
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Interesting! I see the Editions button on my PS4. If you bought it in 2016 it should be showing up for you. Unfortunately, if its not there is nothign we're able to do on our end to get it to show up for you. ^TK
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Might be a great idea to uninstall the client and see if there is a corrupt file causing these issues or a block to the server. Checking your firewall/antivirus really helps in this space too and of courase, as AC said check to see if your multiplayer settings were changed. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Hey! Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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That's no good! Can you get your friend to create a ticket with our Technical team? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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No worries, our Accounts team can help you get that squared away! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Can you get your friend to create a ticket with our Accounts team? Please have him send us an email at aka.ms/Minecraft-Support and we will assist. Remember to have him attach his Transaction ID and account name / Gamertag. ^BT
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Oh no! Let's have our Realms team take a look at that for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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