Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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There may be an issue with your profanity filter. Please double check your profanity filter settings to see if those words are still censored. ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Give it about 24 hours to update and then try again! If the same issue happens reach back out to me and I'll do some digging into the situation. ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
If you did purchase a Realm and are trying to refund it after 15 days, unfortunately, we won't be able to assist. Sorry, our system didn't show this reply. ^TK
Is there anything in the Worlds that you have created that may be linked to any corruption? Third party mods by any chance? ^TK
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Updates can take a bit of time to push through, however, they should resolve themselves after about 24 hours. If the issue persists from there reach back out to me and I'll do my best to assist you. ^TK
With updates pushing out they can take a bit of time to initialize within the Realm! Give it 24/48 hours and this should be resolved. Not ideal, but if it continues from there let me know and I'll try to assist you further. ^TK
Did you happen to have cleared the cache/cookies on any of your browsers to see if that assists in the matter? Also, trying another computer by any chance?! Let me know and I'll see what other steps I can DIG up. Ba dum tsss. ^TK
Unfortunately, I can't give you any updates on partners but I can try to assist with your markertplace issues. Can you tell me what troubleshooting steps you have trie to fix the marketplace issues you're running into? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Are you connected to WiFi on your Xbox? May be good to at least try to connect it to a hardwire connection to see if the update pushes through faster. If it doesn't there may be a delay in delivering the package from the server. ^TK
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Sometimes the update can take a bit to push through to the Realm! I know it's a pain, but if you're still experiencing the issue after 48 hours let me know and I'll escalate you upwaard for assistance. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Can you do me a favor with the launcher from the store? Uninstall it, check your firewall/antivirus, and then reinstall it to see if the same thing occurs. If it does then I'll send you up to the tech team to take a closer look. ^TK
Unfortunately, there is no way to give you that information but if you're trying to recover your account we may be able to assist you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Let's have our Tech team look into this so we can help you get into your game! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT