Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Oh no! That sounds rough, but our technical team would be happy to help to hopefully get things working! Please create a ticket with us and they'll have a look for you: aka.ms/Minecraft-Support ^BT
Let's send you right after to Xbox Support so they can help you with signing in! You should be able to reach out to them with nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We'd be happy to take a look! Are you running into any errors when trying to access your subscription? Once we have more information, we can proceed from there! ^BT
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Let's have our Support team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
I'm not seeing that it's down at the moment! If you could, can you provide a screenshot of this error message for me? I'd be happy to take a look! ^BT
Let's take a crack at it! First, can you check your Antivirus/Firewall to make sure all the permissions are in order? Also, are you playing on hardwire or wifi? ^BT
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If you need assistance with changing the e-mail, you'll need to reach out to Microsoft Support. You should be able to reach out to them through here: nitter.vloup.ch/xboxsupport ^BT
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Since we can't assist with Microsoft accounts, I'm going to shoot you over to Xbox Support so they can take a look. You can reach out to them by following this link: nitter.vloup.ch/xboxsupport ^BT
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
Cool idea! How about you send that over to our devs so they can take a look at it? feedback.minecraft.net/hc/en… ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Demo issues usually happen when you're logging into a Microsoft account that doesn't have a game license attached. Are you making sure that you're logging in using the Microsoft log-in? Also, please make sure you're logging in with the correct Gamertag and it should work! ^BT
We'd be happy to take a crack at it! Can you check your Antivirus/Firewall to see if all the permissions are granted? ^BT
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We can't answer DMs at the moment, but we'd be happy to have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Thanks for giving that a try for me! If you could, can you also try clearing the local saved games? Here's a link with some steps on how to do that: support.xbox.com/en-US/help/… ^BT
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Gonna send you up to a ticket. I don't believe this is something we can do as support but I could be wrong. We'll need to deep dive. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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