Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'd be happy to help! If you could, can you let us know what issue you're running into when trying to play multiplayer? Please provide any screenshots if you can and we'll proceed once we have more information! ^BT
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Would be a great suggestion for the devs! Bring that feedback over here: feedback.minecraft.net/hc/en… ^TK
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Our queues are backed up at the moment, but I assure you that our support will reach out to you and help you as soon as they reach your ticket! ^BT
Is it a single player world? if it is a single player world and it has disappeared then you won't be able to access the backup of the World. ^TK
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Are you both still running into this issue? Also, do you have any programs in the background? ^BT
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We'd be happy to take a look! Are these third-party mods or are they content from the marketplace? ^BT
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Since there is nothing we can do here to assist you with your Microsoft account I'm gonna send you on over to Xbox/Microsoft Support to try and figure out what's going on: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Hmm! If you could, can you try clearing the local saved games? Here's a link with some steps on how to do that: support.xbox.com/en-US/help/… ^BT
Usually when you run into this issue, it's because you're signing into the wrong Microsoft account and the account you tried to log into isn't linked to a PSN account. Please try any Microsoft account that you may have used in the past and see if that helps! ^BT
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Oh no! If you could, can you check your Firewall/Antivirus to see if all the permissions are in order? ^BT
No worries! We have other ways of verifying ownership, but please include your transaction ID if you found it. It'll help move things along quicker! ^BT
I see that your ticket has made it to us! Our queues are backed up at the moment, but I assure you that an agent will assist you as soon as they get to your ticket. I understand this can be frustrating, but thanks for your patience! ^BT
Hi! Our Accounts team would be happy to help you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Glad to hear that you're interested in Minecraft Live! Unfortunately Mojang Support wouldn't know when an event will start, but we'd suggest keeping an eye on the official Minecraft Twitter for more information and other announcements! nitter.vloup.ch/Minecraft ^BT
Normally a demo issue happens when you're logging into an account that doesn't have a game license. Just to check, are you using the Microsoft log-in when trying to access your game? Also, please make sure you're logging in with the correct Gamertag! ^BT
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We're unable to answer DMs, but we'd be happy to help in replies once we have more information! What's going on? ^BT
We'd be happy to help! If you could, can you create a ticket with our Marketplace specialists so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Glad to hear that you were able to find it! Make sure to include it when you create a ticket with us and our Accounts team will be able to help. ^BT
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Thanks for giving all of that a try for us! How about we let our Technical team have a look? Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Unfortunately, Minecraft Support is unable to recover lost Minecraft worlds; all Minecraft worlds are stored locally and are not attached in any way to your account. We suggest reading bit.ly/3c9PK76 or using the Minecraft Realms feature to store your worlds online. ^FF
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