Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry we didn't pick up that keyword PE! The only thing I can think of for this is uninstall/reinstall and do it over wifi. Could be a corrupt file as I'm not seeing many other players having issues at this time. ^TK
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Oh no! Let's get our Technical Support to have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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You won't always receive a confirmation email when you submit a ticket! Thanks for the patience as we work to assist you in your ticket. ^TK
Demo issues typically happen when you're logging into a Microsoft account where the game license isn't linked. Please make sure you're logging in using the Microsoft log-in screen and that you're using the correct account and you should access your game! ^BT
If they are third party mods I would try to disable them and give it a go without them! If the client doesn't crash then you may want to consider not using the mods in the mean time. ^Tk
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Demo issues can be tricky, but that tends to happen when you're logging into a Microsoft account that isn't linked to a game license. Make sure that you're logging in using the Microsoft log-in and that you're using the right account. ^BT
If you're on pocket edition that may be a corrupt file causing the issues! If you aren't afraid of losing your single player worlds uninstall/reinstall over WiFi to see if that resolves the issue. ^TK
We're just the support team but you can leave feedback/bug reports for devs to see! feedback.minecraft.net/hc/en…
Let me know if you would like me to direct you somewhere else though and I'll be more than happy to help you :D ^TK
Sorry to hear that! Our queues are quite backed up at the moment, but I assure you that they'll respond as soon as they reach your ticket! ^BT
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Glad to hear that your issue was resolved! If you run into any other issues, feel free to reach out to us and we'll be happy to help. Happy Mining! ^BT
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Let's have our Technical team take a look at this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We can't provide any information about an account due to security/privacy reasons! If you need assistance with account recovery, however, our Accounts team can help: aka.ms/Minecraft-Support
Remember to attach your Transaction ID and account name / Gamertag. ^BT
We can't answer DMs at the moment, but we'd be happy to help you in replies once we have more information! What seems to be the problem? ^BT
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Yay, glad to hear that it's working now! If you run into any other issues, feel free to reach back out to us! ^BT
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Yay, glad to hear that it all worked out! If you have any other questions, you know where to reach us! Happy Mining! ⛏️ ^BT
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Glad to hear that you were able to fix it! If you have any other questions, you know where to reach us! ^BT
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Yay, glad to hear that everything is fixed! If you run into any other issues, you know where to reach us! 😄 ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We can't answer DMs at this time, but we'll be happy to help in replies once we have more information! ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT