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Redmond, WA
Joined January 2013
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Okay, so I mispoke and there were Dungeons issues taking place on console. The team informed us today so I apologize for that, however, it should be fixed at this time. ^TK
No, we don not assist with account recoveries on our end. You need to go through a secure channel and continue to work with the specialist. ^TK
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Well the indicator of the World being corrupted is causing the crashing. Can you create a new World to see if it crashes when you jump in? ^TK
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Marketplace issues are never fun. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
This should be resolved at this time! If you are still having issues though let me know and I'll contineu to work to assist you. ^TK
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For account related issues such as these we would need you to create a ticket so our account specialists can help. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^AC
This should be resolved at this time! If you're still running into issues let us know and we'll continue to work with you to resolve the issue. ^TK
We have a Realms Team in place that can create the Realm for you if you submit a ticket upward! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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You're both on different interenet connection? Are you playing on wifi and if you are have you tried restarting the router? ^TK
Alright, to everyone in this thread there were some server disruptions with Dungeons yesterday but they should be resolved at this time! I apologize for not having a faster answer as we do have to do some digging to see what's happening. Thanks for the patience! ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
I forgot to ask what platform you're playing on T.T For PC I can offer more troubleshooting steps than PE or a Console. If you're on console uninstalling/reinstalling would be the best option and restarting your router. ^TK
Did it eventually catch up to the experience you were getting or has it just stopped all together? Also, is this a Realm or a single player World? ^TK
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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