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Redmond, WA
Joined January 2013
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I need a bit more clarification. Are you trying to play the Windows ten edition or the Minecraft: Java Edition and if it's the Java Edition did you migrate it to a Microsoft Account? ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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I would at least try to switch to a hardwire connection and see if it does the same thing. If it doesn't we can rule out it being console side and point it towards interference. ^TK
What troubleshooting steps have you tried at this time and are you playing on a WiFi/Harweire connection? ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Are you going to the Microsoft Store, logging into your account, and then trying to download it from your purchases? ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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If you're not getting help from the gamer helper you will need to let them know that you need assistance in the ticket given! A support agent will take over from there. ^TK
I'm not seeing anything going on at this time. What troubleshooting steps have you tried and are they still going on? ^TK
Sounds like you have already sent in a ticket to our team! It can take anywhere from 24/48 hours for a response from the team! Thanks for the patience. ^TK
It can take anywhere from 24/48 hours as we do have a lot of players who are needing assistance at this come. ^TK
Sorry about the late response! We're unfortunately not 4/7 at this time :( To answer your question though I'm not seeing any Dungeons issues. Are you playing on WiFi or hardwire? ^TK
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You don't get a Migration Cape for purchasing an account as it is being created under a Microsoft Account. If you have any other questions let me know and I'll do my best to assist you! ^TK
Try restarting the client to see if that works. If that doesn't work I would suggest an unintsall/reinstall to see if it's a corrupt file. ^TK
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Let's get you to send a ticket up to our Realms team to take a look into what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
No worriesssss! We have a realms team in place that can get that realm extended or make that new one. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question!
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