Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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You will need to continue to work with the agent in your support ticket and let them know the faq did not assist. ^TK
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
No worries! We have a tech team in place that should be able to assist in this matter. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Are you playing on WiFi or Hardwire and have you tried uninstalling/reinstalling to see if that assists in the matter? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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There are many reasons corruptions can take place. Some of them include large builds, mods players add, and not closing the program properly. Any of these things take place in your World? ^TK
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Are you making sure you're logging in with the correct credentials and the Microsoft login? Our demo mode faq may assist as well: help.minecraft.net/hc/en-us/… ^TK
You can give feedback to the Microsoft team in this case! Unfortunately, there is nothign we're able to do as we are just the support team. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Are you getting a specific error when it crashes on you and what are the steps you tried on the support list? I may have a few steps of my own that may assist. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^FF
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Oh no! That's definitely no fun to experience. Please be sure to complete our request form at aka.ms/Minecraft-Support so that one of our technical specialists can look further into this issue for you, and be sure to include these screenshots as well! ^FF
We appreciate your feedback on this, but make sure to share your suggestion on this at our feedback site here: bit.ly/3uQyA4R. This way, our dev team will be able to take a look! ^FF
Check out the following guide for cancelling Realms subscriptions: bit.ly/3bvpMeq. If you are unable to cancel, then you'll need to contact the support team for the platform where you purchased Realms & they may be able to assist with a manual cancellation/refund. ^FF
Are you referring to the Minecraft: Java & Bedrock Edition PC bundle? Unfortunately, this bundle is not available for mobile devices or consoles, but if you already own Java or Bedrock on PC, you can claim the other version for free. More info here: bit.ly/3v8DvhT. ^FF
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Unfortunately, it sounds like you might be seeing a known error: bit.ly/3IHZq4T. We suggest upvoting this bug & adding a comment if you have any new info to provide. Feel free to review the bug report periodically to see if any new workarounds becomes available. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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