Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Crashes are definitely no fun to deal with. Can you clarify which platform you're playing Minecraft on (PlayStation, Xbox, Nintendo Switch, etc.) and what troubleshooting steps you've already tried, if any? ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
Have you already migrated your account? If so, then you'll need to make sure you're signing in with your Microsoft account credentials. If you haven't migrated yet and are unable to reset your password, please reach out to Support for further help: bit.ly/3uO21ER. ^FF
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It sounds like your friend is running into Demo Mode: bit.ly/3cluzz3. If this doesn't help, then please let him know that he will need to reach out to us directly, in order to keep his information safe and secure: bit.ly/3uO21ER. ^FF
Are you submitting your ticket to us through your console, or are you using an internet browser such as Chrome, Firefox or Edge on a PC/laptop or mobile device? If one device isn't loading the page properly, it might help to try using another device (if possible). ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Can you let us know if this is for a single-player world, Realm, or server? Also, what troubleshooting steps have you tried so far, if any? It'd also be helpful to know if this is for Java or Bedrock, and which version/platform you're playing on. ^FF
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You'll need to ensure you are on the latest version of Minecraft and login to your Realm. Check out: bit.ly/3Jws612 and bit.ly/3vClCYM for more info. Once all players are running the latest version, this issue should resolve itself. ^FF
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That's goata be a great idea, I'm not kidding! 🐐
All jokes aside, be sure to send your suggestion to our feedback site so our dev team can get their eyes on it: bit.ly/3uQyA4R! ^FF
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It sounds like you might be encountering a bug: bit.ly/3P2HjrY. You can upvote if the issue hasn't been resolved & add a comment if you have any new information to provide about this issue. ^FF
What issues are you running into when trying to download the launcher? Can you provide us with a screenshot of any error message(s) that you're seeing? ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Remember to attach a copy of your order confirmation/receipt of purchase and your account name/Gamertag. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Remember to attach your account name/Gamertag and a copy of your order confirmation/receipt of purchase! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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If you encounter unfavorable behavior while playing online and would like to voice a complaint, you can reach out to the owner of that server/Realm. If this is your Realm, check out our FAQ on moderating your own Realm: bit.ly/3d4StPw. ^FF
If you have an invite link handy, you can send it to them. Otherwise, you'll need to be able to access your realm. Can you let us know what issues you're facing with getting into the game? We're happy to try and help! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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