Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hey! Are you using the regular launcher client or are you using a third party one? We'll be happy to take a closer look once we have more information. ^BT
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That sounds like the purchase may have failed and the money is just in a pending stage in your bank account. For more information about that, you can take a peek at this link: help.minecraft.net/hc/en-us/… ^BT
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. ^AC
Not being able to play is very frustrating. Are you needing help with your account? Please let us know what issues you're experiencing and we'd be happy to see what we can do. ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Legacy accounts do have emails attached though they do not use them to log in. You would need access to that email however to Migrate that account. ^AC
Thank you for providing this feedback. Feel free to add that here so our Devs can get a better look at this. feedback.minecraft.net/hc/en… ^AC
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We'd be happy to help how we can but need more information on the issues you're experiencing. Please let us know what issues you're having and we'd be happy to see what we can do. ^AC
Realms must be updated to the same version you are using. Please ensure the realm you're attempting to access is running the same version as you're playing. If you're not the realm owner make sure the realm owner logs on as this will update that realm ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^AC
Please try logging completely out of the game and back in. That can help refresh the connection to our servers and help with receiving that update. ^AC
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Sorry to hear you're unhappy with the console editions of the game. Feel free to add that feedback here so our Devs can get a better look at your experiences feedback.minecraft.net/hc/en… ^AC
For Marketplace issues such as these please reach out to us via ticket so our marketplace agents can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Since we are working with you on this issue via our ticketing system we would need to continue the support there. I'm sure that agent will be with you again shortly! ^AC
Mobile devices require a different account. Java edition of the game is PC only. If you wish to play on mobile you would need to purchase the game on your mobile device for access. ^AC