Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Have you ensured all your multiplayer settings are correct? If you happen to have a console version of the game have you ensured you have the correct subscription to enable multiplayer? Once we have more information we'd be happy to look into this further. ^AC
We're a bit backed up at the moment, but I assure you that our support team will reach out to you as soon as they get to your ticket. Thanks for your patience with us in the meantime! ^BT
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No fear, contacting Microsoft is the best course of action! You should be able to reach out to them through nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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I can understand your frustration, but let's take a crack at it! Does this issue only happen when you're using Google Chrome? If you haven't already, try another browser and/or device to see if that helps you get into the website. ^BT
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We can't answer DMs, but not to worry! How about you create a ticket with our Marketplace team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
No worries, our Accounts team would able to help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Marketplace team have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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If it's working on a different laptop fine then something phishy is going on with the one we're having issues with. Try a clean reinstall of the client and maybe run as admin. If that doesn't work then we may be out of options for that laptop. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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If your friend has any backups of the Realm before this rift appeared please upload that to see if it assists in the matter! ^TK
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Minecraft Java is available for MAC, however, the bedrock versionof the game is not. What error are you getting when trying to purchase Minecraft: Java Edition and did you try another browser? ^TK
Gotcha, thanks for that info! Let's have our Realms Support team have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^CR
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Our Support is focused on in-game happenings. For any updates for Minecraft events or otherwise, we'd suggest taking a look at Minecraft's official twitter: nitter.vloup.ch/Minecraft?ref_sr… ^CR
We can't reply to DMs, but we'll be happy to help through replies to the best of our ability! Can you check your Antivirus/Firewall to make sure the permissions were given? Also, are you playing on hardwire or wifi? ^CR
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Thanks for putting in that ticket! We're slightly backed up at the moment, but our support team will help you as soon as across the ticket. ^CR
How about we let our Accounts team take a crack at it? Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^CR
Oh no, let's have our Realms team have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^CR
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