Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^AC
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For account issues like these please reach out to our account specialists via our ticketing form Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^AC
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For account related issues like these we would need you to write in a ticket so we can assist. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Looks like there's a known bug with this going on. You can view the bug here: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^AC
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Amazon apps are only available on Amazon devices. If you're unable to access it on your mobile device I'm afraid you would need to refund it through the platform you purchased it on and re-purchase the game on Google Play to access it with your Android. ^AC
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Generally that means you're logging into a profile that doesn't contain the game. Please make sure you're logging into the correct account and try again. Please also check out our tips for fixing this issue to see if it helps. help.minecraft.net/hc/en-us/… ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
I'm afraid we're unable to respond to DMs. Please let us know here how we can help and we'd be happy to see what we can do. ^AC
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
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Generally if you're receiving that error it means you're logging into an account without the full game on it. Please doublecheck that you are using the correct Microsoft account to log in. You can view help tips here as well help.minecraft.net/hc/en-us/… ^AC
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I'm afraid we're not able to respond to DMs. If you respond here we can take a look into this for you! ^AC
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That sounds so frustrating ;_; Unfortunately restoring inventory and experience points isn't something we can assist with. We recommend saving backups often of worlds to hopefully keep these issues from happening in the future. ^AC
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It might show that when you have Java Edition selected in the launcher. Does it do the same when you click on the Bedrock tab on the left side? ^FF
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We'd suggest checking our FAQs and following an article that may relate to this issue: bit.ly/3JhVrfV. You may also want to visit bit.ly/3zJ0h2t and try out the troubleshooting steps there. Let us know if you're still having any trouble with lag! ^FF