Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Unfortunately, this bundle is not available for mobile devices or consoles. If you saw a notification on your device indicating otherwise, this was due to a bug in the system and was sent in error. We apologize for any confusion this may have caused. ^FF
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Can you let us know if you're playing Java or Bedrock, and what platform you're playing on? Also, what troubleshooting steps have you tried so far, if any? If you're seeing any error messages, screenshots will definitely be helpful as well! ^FF
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If you're having issues with accessing the Marketplace in Minecraft, please reach out to Support at bit.ly/3uO21ER so one of our specialists can investigate this further for you. ^FF
Minecraft Support doesn't change usernames for players. Since the system is fully automated, there is no way to circumvent it for any reason, nor can we discuss any details. If you're having trouble picking the username you want, you'll need to choose something else instead. ^FF
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag. ^FF
We'd suggest checking our FAQs and following an article that may relate to your issue:
bit.ly/3JhVrfV. You may also visit bit.ly/3zJ0h2t and try out the troubleshooting steps there. Let us know if you're still having trouble with lag on your Bedrock world! ^FF
In this case, you'll need to continue working directly with Support through your ticket in order to keep your account details safe and secure. If the ticket has closed, then you can submit a new one here: bit.ly/3uO21ER. ^FF
If your friend is seeing Demo Mode in the game launcher, have them check out: bit.ly/3cluzz3 as a first step. If they're still seeing any issues, then please have them contact Support directly to keep their info safe and private: bit.ly/3uO21ER. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Do you happen to have a ticket number? We can check in on this for you if you can provide that info. If you didn't get a ticket number, there's a good chance we didn't receive your support request, and you may need to send us a new one: bit.ly/3uO21ER. ^FF
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For assistance with Microsoft accounts, please check out our account guide here: bit.ly/3Q4T95L. If you still need help with switching accounts, please let us know. ^FF
We'd suggest checking our FAQs and following an article that may relate to your issue: bit.ly/3JhVrfV. You may also want to visit bit.ly/3zJ0h2t and try out the troubleshooting steps there. Let us know if you're still having any trouble with your realm! ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our technical specialists can look further into this issue for you. ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our Marketplace specialists can look further into this issue for you. ^FF
Just like traditional console games, each device must own its own copy of Minecraft in order to play the game. Unfortunately, you will not be able to download a previously purchased version to a device that uses a different online marketplace. ^FF
Can you let us know what exact issue(s) you're facing, and which version and platform you're running the game on? We're happy to help but we'll need some more details from you. ^FF
So cute! Please make sure to share your suggestion for Minecraft here: bit.ly/3uQyA4R. This way, our game devs will be able to take a look! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF