Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You can either use the Realms feature or create your own server for free. More info on setting up a server can be found here: bit.ly/3zG08N7. Information on Realms can be found here: bit.ly/3BmBqTr. Let us know if you have any other questions! ^FF
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Have you already migrated your Java account? If so, you'll need to ensure you're signing with the Microsoft account used during migration. More details and tips can be found here: bit.ly/3AUxIQO. ^FF
Lag is certainly frustrating to deal with. Can you let us know which version of the game and which platform you're playing Minecraft on, and what kind of troubleshooting steps you've tried so far, if any? ^FF
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The agent's reply should be in the inbox of the email address that was used when contacting us. If you're still unable to see it, please verify that your email filter/forwarding settings are not set up to prevent you from receiving any e-mails from noreply@mojang.com. ^FF
If you were charged for a free trial of Realms on Minecraft: Java Edition, then please reach out to our Support at bit.ly/3uO21ER. If you were charged for any of the Bedrock versions of the game, then you'll need to reach out to that specific platform for support. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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I'm afraid we can only assist with Account related issues through our ticketing form. Our account support agents will be with you as soon as they can! ^AC
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Our queue is unfortunately a bit large at the moment but we will be getting to that ticket as soon as we're able. ^AC
Oh no! Have you tried logging completely out and back in again? That can sometimes help with showing that missing content ^AC
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^AC
That sounds incredibly frustrating and we're sorry that happened. As we stated this issue is a known issue that we're working on. Unfortunately we don't have a fix in place just yet but feel free to check out the bug report for updates on this issue ^AC
Sounds like a job for our tech support! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Did you migrate your account from a Mojang account or was the account purchased directly with a Microsoft account. I'm afraid that cape is only available for players who migrated their Mojang accounts and not for newly created accounts. ^AC
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If you're receiving that demo mode issue please try looking over our help links here to see if that solves this for you! help.minecraft.net/hc/en-us/… ^AC
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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We don't have an average wait time, unfortunately. With migration our queues are a bit backed up and we have many players needing help so we really appreciate the patience. ^TK
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK