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Redmond, WA
Joined January 2013
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I need more information on what took place. Can you please clarify and if you're getting any errors or if it's a Realm and your work rolled back? ^TK
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Was there a point during the time you were in this World that this didn't happen and is this on a Realm? ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We have no updates on if you'll be able to transfer console edition Worlds to Java! LIke the other specialist said though, the two versions are written completely different so as of right now it's no possible. ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Our Marketplace team will take a look into what's going on! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Did you check the settings after the update? I would also suggest uninstalling/reinstalling to see if it's a corrupt file causing this issue. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Are you making sure you're signed into your Microsoft Account? That would be where all of your purchases are stores and the game itself on the Playstation as well. ^TK
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This likely means the steps weren't saved properly when in the settings! This faq should guide you through it: bit.ly/3zjgZ6W and if it doesn't save your settings again reach back out to me and I'll escalate you. ^TK
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Due to your game shutting down like that, it sounds like the World may be corrupter :( This may make it so that you're not able to play ^TK
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We do not do account recoveries through DM. In this case, you will need to submit a ticket from an email that you have access to. From there they can look into assisting you with your account recovery. ^TK
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We have a Realms team in place to assist with this kind of situation! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
We're not able to give you a Migration Cape unless you migrated the account from Mojang to Microsoft. Are you needing help with recovering your old account and did you submit a ticket already? ^TK
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There are no reasons that you shouldn't be getting achievements if they are active. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
It's best to play Realms on a stable connection or you're going to have a bad experience. Playing on phone data can cause a lot of lage and may even regress your Realms progress. ^TK
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Glad to hear it! If you run into any issues in the future make sure to reach out to us for assistance. ^TK
We have a Realms team that can look into this and fix it! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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