Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Do you happen to have a ticket number handy? I can see what's going on with the ticket and what support you got it. ^TK
What likely happened is that it's a failed payment and the purchase is showing up as pending. That means the payment didn't go through unfortunately but the money should be released. ^TK
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
We're not able to send the account security challenge to you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Connection issues can be pretty random and it never hurts to try some basic troubleshooting when it rolls around! Check your firewall/antivirus, reset your router, and log all the way out and log back in. ^TK
1
1
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
1
1
What error are you getting when trying to login and are you still having the issue at this time? ^TK
1
1
Do you happen to have your ticket number? If you can provide that 7 digit ticket number we'd be happy to see what's happening there. ^AC
1
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
1
I'm afraid we aren't able to provide DM support. For help with account sensitive issues you would need to go through our account support tickets. ^AC
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Looks like there was a connection error. What if any connection troubleshooting have you tried? ^AC
1
1
Ensure that Javascript is enabled and that you are not blocking Javascript
Clear your browser cache and cookies
Try using a private browsing window
Disconnect or disable any VPNs
Try using a different web browser to log in to the website
Please let us know if that helps! ^AC
1
Are you experiencing any error messages or notifications when attempting to log on? Specific error messages can help us diagnose what's happening. If not please let us know what is happening here and we can look into it. ^AC
6