Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Remember to attach your receipt of purchase and your account name/Gamertag. ^FF
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To keep your info secure, please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. It may help to speed things up by including a full screenshot of your game launcher as well! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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That's definitely no fun to deal with! Have you tried reinstalling the launcher? If so, or if you're seeing any error messages when trying to launch the game, please send us a screenshot so we can try investigating this further. ^FF
That sounds very frustrating. Are you experiencing this issue on just a world, a realm, a server? The more information we have on what's happening the better we can help! ^AC
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That's so strange! Do you happen to have a ticket number of your last support thread? We can look into what's happening with that ticket for you! ^AC
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Sounds like there's a connection issue going on here. Please try logging completely out and logging back in to see if that helps solidify the connection to your Marketplace. ^AC
Are you still experiencing any issues? If so, can you explain what exactly is going on so we can best troubleshoot the issue that you're facing? Any other details, such as what troubleshooting you've tried or screenshots of any errors, is helpful too! ^FF
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If you're not getting our automated emails, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Are you trying to reset your account password? For a Microsoft account, you'll need to reach out to Microsoft Support at bit.ly/3PsyrMR or bit.ly/3ICFoJ7. If this is for a Mojang account, then you can reach out to our Support at bit.ly/3uO21ER. ^FF
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Thank you for clarifying! What issues are you experiencing when attempting to edit the realm? The more information we have on what's happening with your realm the more we're able to hopefully help! ^AC
We're glad to hear the issue has stopped! Definitely let us know if you run into any other though, and we'll be happy to help 😊 ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
Can you let us know what exact issue you're facing? We'd love to help out but we'll need some more information about what's going on. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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For issues like these please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Minecraft Bedrock and Minecraft: Java Edition are written in two very different programming languages, and do not speak to each other. Because of this, unfortunately, transferring worlds between the two editions is not possible at this time. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report. bit.ly/3o1d4GN ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. One of our Support agents will reach out to you as soon as possible. ^FF
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