Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
If a Realm is misbehaving in any way, changing the world slot can often help! Before changing Realms slots, make sure to backup your world data. More information can be found at bit.ly/3c9PK76 and bit.ly/3B8XzEE. ^FF
1
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID if possible and your account name/Gamertag. ^FF
1
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Those issues are never fun to deal with! It sounds like you've already done what we would've asked you to troubleshoot, so please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
If you're not receiving any automated emails from us, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
If you're running into any troubles with migrating your account, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this for you. Be sure to include screenshots/photos of any errors you see as well. ^FF
1
That sounds like a really cool addition to the game! Make sure to share your suggestion for adding glass stairs to Minecraft here so our game devs can take a look at your idea: bit.ly/3uQyA4R. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue of changing your email for you. Remember to attach your Transaction ID if possible and your account username. ^FF
In this case, please complete our request form at aka.ms/Minecraft-Support so that one of our Marketplace specialists can look further into this issue for you. Remember to attach your receipt of purchase/order confirmation and your Gamertag. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
1
1
Have you tried using a different browser or device, if possible, to see if the page loads after clicking on that link? ^FF
1
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3PpskJT ^FF
Can you send us a screenshot or photo of the exact error that you're seeing? Also, which platform or device are you're running Minecraft on? For example, Java on PC/Mac/Linux, or PlayStation, Xbox, Android, Apple iPad, etc. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Minecraft Support cannot change usernames for players. Players can change their name every 30 days, and previous usernames are held for an additional week after that. For more details, you can check out our FAQ: bit.ly/3zDFn4M ^FF
Does the owner of the Realm have a backup before this issue started taking place? I would also suggest they try basic troubleshooting their connection to the server: Check firewall/antivirus, play on hardwire connection. ^TK
1
1
Did you purchase the Windows 10 Edition of the game or did you buy the Java Edition? I only ask bcause we have two seperate escalation paths for these two. ^TK