Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you experiencing any errors when attempting to log on? Any information on what you're experiencing is helpful and we'd be happy to look into this further. ^AC
For Marketplace help and refund help please send in a ticket. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Thanks for the update. You would need to submit a bug for this. bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Transferring content/characters between accounts isn't something that's possible at this time sadly. If it's a purchased character you would need to purchase that on your sons account directly. ^AC
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That's incredibly frustrating. Please send a ticket to our Dungeons support and we'd be happy to look into this for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
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Is this a Marketplace world or are you experiencing issues downloading from an existing realm. The more information we have on this issue the better we can help! ^AC
For suggestions and feedback please go here so our Devs can get a good look at that! feedback.minecraft.net/hc/en… ^AC
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Lag is never fun T_T Have you tried any connection troubleshooting steps? Sometimes that can help with device performance. ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Account related issues do go through our ticketing support. I see you are creating a ticket. If you haven't completed that please do and we'll be with you as soon as we can! ^AC
For help with issues with the Playstation edition of the game you would need to go through Playstation support. support.playstation.com/ ^AC
Are you experiencing this issue on Realms? The more information we have on this issue the better we can help! ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
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For reports of this nature, we will need you to please file a ticket: help.minecraft.net/hc/en-us/… ^AC
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Our queues are a bit backed up. If you're receiving those responses it will be routed to a support agent shortly. We appreciate your patience while we work through those. ^AC
The Transaction ID is your proof of purchase. You can find more information here help.minecraft.net/hc/en-us/… ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC