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Redmond, WA
Joined January 2013
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In this situation, please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. Remember to attach your order confirmation/receipt of purchase and your account name/Gamertag. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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That sounds very frustrating. For issues like these please contact our tech support agents. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Payment issues are always frustrating. We recommend trying different browsers, clearing cache and different payment methods to see if you can get that payment to go through. ^AC
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That's never fun. Please try our connection troubleshooting tips here to see if that helps alleviate that lag Minecraft: Java Edition Realms Troubleshooting – Home ^AC
That sounds incredibly frustrating! Are you using an old version of the launcher or are you using the most recent launcher? ^AC
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Unfortunately we're unable to see what emails are attached to Microsoft accounts. Ultimately you would need to contact Microsoft for assistance in changing/recovering that account. ^AC
As far as I can see the authentication servers are working. Are you still receiving an error when attempting to log in? Screenshots are particularly helpful in diagnosing errors. ^AC
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If you're receiving that error then you're likely not signing into the correct account. Please doublecheck you're using the correct Microsoft account to sign in and try that again. If you're still experiencing that issue let us know and we can look further into this. ^AC
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We are unable to comment on any future updates or features that are not publicly known at this time. Keep an eye on our official sites for further information ^AC
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There's a current known issue where worlds don't upload at first. We recommend trying that upload again as it should go through. If it's still failing please check out our bug report so our devs can get a better look at this issue. ^AC
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Freezing is very frustrating. We recommend logging completely out and back in again and seeing if that helps. Please be sure to back up and save those worlds to ensure you don't lose that data. ^AC
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If you're receiving any error messages please send a screenshot of that so we can look into this further. ^AC
Have you happened to receive a ticket number for your request? If so please provide that ticket number and we'd be happy to see what's happening with that ticket. ^AC
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Are you attempting to load this world onto a realm or are you attempting to load into the world itself? ^AC
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^FF