Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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In thsi case you will need to reach out to Xbox/Microsoft Support for assistance with your account: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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If they are private servers we're not able to provide any assistance. The best option here is go through some basic troubleshooting steps: Change Wifi to Hardwire, check firewall antivirus, and make sure drivers are up to date. ^TK
Yes, that's accurate! We use this information to help you with your request. Make sure to stick with your ticket and the uspport team will assist you in this matter. ^TK
The specialist in the ticket has the final say in the matter. We're not able to change the outcome of the situation. ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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We're a bit backed up at this time but a specilaist will get to your ticket soon! Thanks for the patience :) ^TK
That's okay, that means your ticket was submitted! As stated, we're a bit backed up right now but a specialist should get to your ticket soon enough :D ^TK
ohhhhh I get it now! Thanks for clearing that up xD Wasn't able to quite understand but as stated get that idea on the feedback page <3 ^TK
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Why can't you redownload it? You should be able to if you purchased the game and created an account. ^TK
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Okay, so I have had Android for several years and it can be so finnicky. I was looking for my Robot Unicorn Attack game and it was no where to be found so to resolve that I had to go to my purchases and redownload it. See if you can find it there! ^TK
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If you submit a ticket to our support team we'd be more than happy to help you out and see what's going on. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
So it looks like the specialist has responded to your ticket! Make sure to check your responses in this case and if you have any other questions let me know and I'll do my best to assist you. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK